Refund & Return Policy

Last Updated: June 2026 Owner: Belladonna Divinations (Tacoma, WA)

1. Overview

This Refund & Return Policy applies to all services, physical products, crystal/mineral products, and digital products offered by Belladonna Divinations. Because many offerings are handcrafted, energetically curated, or naturally occurring, certain items are non‑refundable. Please review this policy before booking or purchasing.

SECTION A — SERVICES

2. Refunds for Services

All intuitive readings, divination sessions, spiritual consultations, and energy‑based services are non‑refundable once completed. These offerings are personalized, time‑based, and cannot be returned.

If clarification is needed, a brief follow‑up message may be offered at the practitioner’s discretion.

3. Cancellations & Rescheduling

• Cancellations made 24+ hours before your appointment may be rescheduled.

• Cancellations made under 24 hours are non‑refundable.

• No‑shows automatically forfeit the session and payment.

• If Belladonna Divinations must cancel, you may choose a full refund or a rescheduled appointment.

SECTION B — PHYSICAL PRODUCTS

4. All Sales Are Final

Due to the nature of metaphysical, handcrafted, and natural items, all physical product sales are final. This includes, but is not limited to:

Crystal Products

• Towers / points

• Spheres

• Hearts

• Palms

• Freeforms

• Carvings

• Raw or rough specimens

• Tumbled stones

• Crystal sets or bundles

• Crystal jewelry

• Any naturally occurring mineral item

Other Physical Items

• Spell kits

• Candles

• Oils

• Ritual tools

• Herbs

• Custom or made‑to‑order items

No returns or exchanges are accepted unless the item arrives damaged or incorrect.

5. Natural Variations in Crystals

Crystals and minerals are natural formations. Variations in:

• Color

• Pattern

• Veins or inclusions

• Shape

• Texture

• Size

• Imperfections or natural fractures

…are normal and not considered defects. These characteristics are part of the stone’s natural beauty and are not eligible for refunds or returns.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

• Contact Belladonna Divinations within 72 hours of delivery

• Include clear photos of the item and packaging

• Provide your order number and a description of the issue

Depending on the situation, you may receive:

• A replacement

• Store credit

• A corrected item

Refunds for damaged items are issued only when a replacement is not possible.

7. Lost or Delayed Packages

Once an order is shipped, responsibility transfers to the carrier (e.g., USPS). Belladonna Divinations is not liable for:

• Lost packages

• Delayed delivery

• Incorrect addresses provided by the customer

Carrier claims may need to be filed directly with USPS or the relevant shipping provider.

SECTION C — DIGITAL PRODUCTS

8. No Refunds on Digital Products

All digital items — including PDFs, guides, downloads, and digital readings — are non‑refundable. Once delivered, they cannot be returned or revoked.

9. Access Issues

If you experience trouble accessing your digital product:

• Contact Belladonna Divinations with your order number

• Support will be provided to ensure you receive your files

This does not qualify for a refund.

SECTION D — ADDITIONAL POLICIES

10. Chargebacks

Initiating a chargeback for services or products that were delivered, completed, or fulfilled is considered a violation of these policies. Belladonna Divinations reserves the right to dispute chargebacks with documentation.

11. Custom Orders

Custom spell kits, personalized readings, bespoke ritual items, and made‑to‑order products are non‑refundable under all circumstances.

12. Policy Updates

Belladonna Divinations may update this Refund & Return Policy at any time. Continued use of services or products constitutes acceptance of the updated terms.